Yes! AI is changing how people find your business online. Your customers aren't just searching Google anymore, they're asking AI tools like ChatGPT, Bing Copilot, or Google's Gemini. These tools are the new search pages, and showing up in them has a name: AEO (Answer Engine Optimisation). You'll also see it called AI-SEO or GEO, depending who's talking about it.
Small businesses can still show up in these AI-generated answers. You won't see a traditional search ranking or ad, instead, your business might be mentioned when AI tools pull in examples, case studies, reviews, or locally relevant advice.
These FAQs cover the basics of AEO and how small businesses can prepare their content for this shift.
AEO... Answer Engine Optimisation, is about optimising your website content for AI tools such as ChatGPT, Bing Copilot, and Google's AI answers. The aim isn't clicks, but visibility and being cited when AI summarises answers on the search page. You'll also hear it called AI-SEO, which is the same idea.
Traditional SEO focuses on keywords, backlinks, and ranking in Google and other search pages for ranking purposes. AEO is more about:
Keep it simple. Use FAQs, headings, bullet lists, and comparison tables. AI tools prefer well-organised content that’s easy to summarise. Your customers are using AI tools to research services, products, compare providers, and get recommendations. If your business isn’t visible in these answers, you’re missing opportunities to new clients and customers.
No. They work together, not instead of each other. SEO gets your site found and ranked in search results; AEO is about being the one Google or an AI tool actually quotes as the answer. Good SEO structure makes AEO easier, but ranking well doesn't automatically mean you're being cited. You can do one without the other, which is exactly what happened to me searching for my own services.
Yes! You don’t need to be a big brand. Small businesses can appear in AI answers if the content is specific, practical, and locally relevant. Sharing authentic stories or case studies helps too.
Start by publishing helpful content on your own site. Then, place articles or reviews on trusted third-party platforms, industry directories, local business forums, and community blogs. AI tools crawl these sources more often.
AEO isn’t instant. Think in months, not weeks. Over time, as AI tools update their training and indexing, your structured content has a better chance of being included, however you do need to continue updating your website and keeping it current and structured for the human eye.
EEAT stands for Experience, Expertise, Authoritativeness, and Trustworthiness. It’s how search engines and AI tools judge whether your content is reliable. For small businesses, this means: